If you are not satisfied with the size of the purchased item, you can return it.
You may return the unused item you purchased for a refund or exchange within the period specified in our store's policies.
You may return the unused item you purchased for a refund or exchange within the period specified in our store's policies.
If you return an item, we will refund your original shipping cost if returned in new condition. If you return an item, you must pay for the return shipping to us.
In the event of an exchange, the buyer is responsible for additional shipping costs.
Refund operations when returning goods are made in accordance with the payment system you have chosen.
If you have any questions, we will be happy to help you!
Law of the Russian Federation of 07.02.1992 N 2300-1 (as amended on 22.12.2020) "On Protection of Consumer Rights"
Article 25. "The consumer's right to exchange goods of good quality"
1. The consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased, if the specified product did not fit in shape, size, style, color, size or configuration.
(as amended by Federal Law of 17.12.1999 N 212-FZ)
The consumer has the right to exchange a non-food product of good quality within fourteen days, excluding the day of purchase.
The exchange of a non-food product of good quality is carried out if the specified product was not in use, its presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cashier's receipt or other document confirming payment for the specified product. The consumer's absence of a sales receipt or cashier's check or other document confirming payment for the goods does not deprive him of the opportunity to refer to witness testimony.
(as amended by Federal Law of 21.12.2004 N 171-FZ)
The list of goods not subject to exchange on the grounds specified in this article is approved by the Government of the Russian Federation.
2. If a similar product is not on sale on the day the consumer contacts the seller, the consumer has the right to refuse to execute the contract of sale and demand the return of the money paid for the specified product. The consumer's demand for the return of the money paid for the specified product is subject to satisfaction within three days from the date of return of the specified product.
By agreement of the consumer with the seller, the exchange of goods may be provided upon receipt of a similar product for sale. The seller is obliged to immediately inform the consumer about the receipt of a similar product for sale.
(Clause 2 as amended by Federal Law of 21.12.2004 N 171-FZ)